| Q: |
My hardware Device Manager always shows an Unknown PCI device. How i make it run properly?
Unknown PCI device (PCI\VEN_1002&DEV_AA18&SUBSYS_AA181002&REV_00\4&1A9C9F1A&0&0108) , Sapphire HD3850, WinXP SP2. |
| A: |
This must be ATI HDMI Audio device, there are 2 ways to install it , you can choose only one to intall.
1. Download the MS UAA HDMI Audio Class driver and ATI HDMI Audio for WinXP here -
http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/hdmiaudio-xp
Then install it and reboot the system.
OR
2. Uninstall the driver Catalyst V7.12 , then install the driver from bundle CD.
The driver under bundle CD is a full package about 190MB included driver , CCC , WDM , decoder driver and so on.(080115) |
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| Q: |
Where can I get the latest drivers for my card ? |
| A: |
You can download it from here |
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| Q: |
I get the following error: "Zero display service error" during the installation of ATI video drivers. How to do ? |
| A: |
Uninstall everything related to ATI from your computer(very important to erase everything related to ATI). Go to Add/Remove Programs and use the ATI Uninstall utility.
1. Then go to Control Panel
2. Select the System Icon
3. Choose the Hardware tab
4. Click on Device manager.
5. Here check out Display Adapters (double click on it to extend the list of adapters available).
- does it say Radeon 'your model' Series?
- does it say Radeon 'your model' Series Secondary?
If so, disable the first one on top by right clicking on it and choosing disable.
Your computer will want to reboot. Let it reboot.
After the computer reboots
1. Go to www.amd.com and download the most recent driver package for your card.
2. Install it.
Once the installation is complete your computer will reboot and the problem should be fixed.
It is posible that you will not remove everything related to ATI and still remain some hidden files somewhere, if the above steps don't work you can consider formating your windows partition, this procedure is also known as Clean Install. (071225) |
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