| Q: |
I thought HD3870 suppose to be backward compatible with PCIe 1.1 interface and running at x16, x16 |
| A: |
Sure , it sure can support on PCI-E 1.1 MB. (20080103) |
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| Q: |
I have a query, your product page says that the Radeon HD3850 series has "Hardware processed 1080p video playback of Blu-ray?and HD DVDs" however the spec spreadsheet shows that the maximum HDMI output mode is 1080i. I am confused which is correct, or is it both - as in the card will decode 1080p video but is only able to output 1080i through the HDMI interface |
| A: |
the "Hardware processed 1080p video playback of HD DVDs and Blu-ray" means that our GPU can support up to 1080p decoder bandwidth.
And the TVOUT and HDMI maximun to 1080i means that the "DISPLAY" mode can support up to 1080i.
These are 2 different things.
If you do not have HDMI 1080i support , just use a CRT monitor or traditional TV to see the HD DVD or Blu-ray DVD , our GPU still can decode 1080p video , and you still can see on the CRT or traditional TV. (071228) |
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| Q: |
I have a HD4650 AGP VGA card which came with a HDMI adapter , can I use it to get both HDMI video and HDMI audio ? |
| A: |
Actually , all the Sapphire AGP VGA cards only support HDMI VIDEO OUTPUT ONLY , included the native HDMI output models. (20090824) |
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| Q: |
Are components on your graphics board obviously damaged or broken off? |
| A: |
Such damages cannot be repaired. Please contact your retailer for a replacement board in case of guarantee. |
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| Q: |
Is your fan disproportionately noisy? |
| A: |
Please contact your retailer. He will send your product in for repair. This service is only free of charge if your board warranty is still valid.
The repair will take 4-8 weeks.
Please understand that we cannot make any exceptions.
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